The Programme

VELMOURNE (operated by LTV Production Limited, company no. 12217724) offers a mobile messaging programme (the “Programme”). By providing your mobile number and verifying it on our website or app, you consent to receive text messages from VELMOURNE at that number. Your participation in the Programme is not required to make a purchase, and consent can be withdrawn at any time.

Message Types

Messages you may receive include:

Verification codes

One-time codes to confirm your phone number when you add it to your account.

Journey updates

Service messages about your bookings — for example when your chauffeur is on his way, when he has arrived at your pickup, and a follow-up after your journey inviting you to rate it.

Occasional offers

From time to time, news and offers from VELMOURNE — only where you have consented to receive them.

Message Frequency

Message frequency varies with your use of the service — typically a small number of messages around each booking (for example two to three texts on the day of travel), plus any verification codes you request. We do not send recurring scheduled messages.

Fees & Carriers

VELMOURNE does not charge for text messages, but message and data rates may apply depending on your mobile tariff. Any such charges are billed by and payable to your mobile carrier. Carriers are not liable for delayed or undelivered messages. Messages are supported on major UK networks; delivery is subject to network availability and is not guaranteed.

Opting Out

You can stop receiving messages at any time by replying STOP to any text message from us, or by contacting us at [email protected]. After opting out you may receive one final message confirming your opt-out. Please note that opting out of journey updates means we will not be able to text you on the day of travel; essential verification codes are only ever sent when you request them.

Help

For help, reply HELP to any message, email [email protected], or call +44 20 8064 1721.

Privacy

Your phone number is used solely to operate the Programme and is handled in accordance with our Privacy Policy. We do not sell or share your number with third parties for their own marketing.

Changes

We may update these mobile terms from time to time. The latest version will always be available on this page, and material changes will be notified through the service.

Mobile Terms of Service