Legal
Cancellation & Refund Policy
Last updated: 21 October 2026
Cancellation Windows
24+ hours before pickup
Full refund
Cancel any time up to 24 hours before your scheduled pickup for a complete refund.
12–24 hours before pickup
50% refund
Cancellations between 12 and 24 hours before pickup receive a 50% refund.
Less than 12 hours before pickup
No refund
Cancellations within 12 hours of your scheduled pickup are non-refundable.
How to Cancel
You can cancel your booking through your account on our website, or by contacting us at [email protected] or by phone/WhatsApp. Please have your booking reference ready.
Refund Processing
All refunds are processed via Stripe to the original payment method. Refunds typically appear in your account within 5–10 business days, depending on your bank.
No-Shows
If you do not appear at the pickup location within 15 minutes of the scheduled time (or 45 minutes for airport pickups after landing), the booking will be marked as a no-show and no refund will be issued.
Changes to Bookings
Need to change the time, date, or pickup location? Contact us as early as possible. Changes are subject to availability and may result in a price adjustment.
Exceptional Circumstances
In cases of emergency, severe weather, or other exceptional circumstances, we may offer refunds or rebookings at our discretion outside of the standard policy.